Account Management FAQs

I don't have access to the phone number saved for my account, how can I log in?

We recommend that you update your account records from the Profile section after successful login.

Please follow the instructions

here If the problem still persists please fill out the Support Form

I am not able to get the OTP, what can I do?

Please check the last four digits of the phone number where the OTP is being sent. If you don’t recognize or have access to this phone number please fill out the Support Form and get it updated. If you are not able to receive OTP on the correct phone number or if you are facing any other troubles with OTP verification please wait and try again after some time. If the problem still persists please fill out the Support Form

Why am I being asked for OTP on login?

We have rolled out a new feature that mandates two-factor authentication on login from a new device and again after every 30 days.

This is being done to ensure the safety and security of your Cashfree account, and we strongly recommend that you keep your account details updated to avoid any login difficulties.

For more information please refer to the product update communication we sent with the subject line: [Product Updates] Two-Factor Authentication on New Device Login

I don’t want to get OTP on sms, how can I change the OTP preference?

We strongly recommend that you use your phone number as the second factor of authentication to secure your Cashfree account. You can also opt for Google Authenticator to receive 2FA OTPs and you can configure this from your profile section. Please follow the instructions here

If you are facing issues with mobile OTPs and wish to use email as an OTP channel please fill out the Support Form and we will be happy to assist you.

I want to change the phone number being used to send OTPs what can I do?

You can change your phone number from your profile section.

Please follow the instructions here

Please note that you will be asked to verify your identity through Aadhaar OTP validation, so make sure that you can access the Aadhaar and Phone number that was used during the activation process. please fill out the Support Form if you require further assistance.

I want to change the registered email address from my Cashfree Account, what can I do?

You can change your registered email address from your profile section.

Please follow the instructions here

Please note that you will be asked to verify your identity through Aadhaar OTP validation, so make sure that you can access the Aadhaar and Phone number that was used during the activation process. please fill out the Support Form if you require further assistance.

As an team member user, how can I change my phone number?

Team member user details can be updated only by the account owner from the Settings section of the Merchant Dashboard.

As an team member, you can ask your account owner to update your profile details by logging in to https://merchant.cashfree.com/merchants/login and following the instructions here

I can't find the “Login by Alias” tab on the login page. Where did it go?

As of March 2025, the “Alias” login method has been deprecated. This functionality has been fully transitioned to the Team Members feature. Team members can now log in using their email addresses, and new team members can be invited via email.

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