Blocked Transfers

A blocked transfer cannot be unblocked. The transfer journey of that specific transfer ends here. The screen provides data on the number of transfers scanned, blocked, and the amount protected.

To view the blocked transfers:

1. Log in to the dashboard using your Cashfree Payments credentials.
2. Navigate to Payout Protect > Risky Transfers.
3. Click the Blocked Transfers tab.

Components of blocked transfers

The Blocked Transfers tab includes the following components:

• Transfer Scanned:
• Risky Transactions Blocked:
• Amount Protected:
• Blocked Transfers Table: Includes the following details:
  • Initiated At: Represents the initiation time of the transfer.
  • Transfer ID: Represents the ID of the initiated transfer.
  • Beneficiary ID: Represents the ID of the beneficiary designated to receive the transfer amount.
  • Fundsource: Represents your fund source account from which the transfer was initiated.
  • Amount: Represents the transfer amount.
  • Status: Represents the status of the transfer.
  • Block Reason: Describes the reason why the transfer was blocked.

Additional features

The Blocked Transfers tab includes the following features:

• Last 7 Days: Use the dropdown menu to select the period for viewing blocked transfers. You can also choose a custom date range.
• Results per Page Filter: Adjust the number of transactions displayed per page using this filter.

Reasons for blocked transfers

Transfers can be blocked for various reasons by Payout Protect, often depending on factors such as the transfer type, the beneficiary, or the financial institution involved. Below are some common scenarios and reasons for blocked transfers:

Payout Protect blocking reasons

Reason	Explanation
Bank Account Blacklisted	The beneficiary’s bank account is marked as high risk in our database.
High-risk VPA	Certain Virtual Payment Addresses (VPAs) associated with aggregators are considered high-risk.
Email ID Blacklisted	The beneficiary’s email ID is flagged as high risk in our database.
Mobile Number Blacklisted	The beneficiary’s mobile number is flagged as high risk in our database.
VPA Blacklisted	The beneficiary’s VPA is flagged as high risk in our database.

Blocked due to Smart Limits

The table below lists reasons for blocked transfers resulting from Smart Limits configurations. Smart Limits allow you to manage transfer amounts and restrict processing during specific periods to mitigate risks.
Note: The transfer impact due to the smart limit can also be moved to Pending Review instead of being blocked. Please contact your account manager to enable this feature.

Reason	Explanation
Exceeded Transfer Limit	The transfer exceeded the configured maximum transfer amount limit.
Exceeded Transfer Limit Per Day	The transfer exceeded the daily maximum transfer amount limit.
Exceeded Transfer Limit Per Month	The transfer exceeded the monthly maximum transfer amount limit.
Exceeded Transfer Limit Per Beneficiary Per Day	The transfer exceeded the daily maximum transfer amount limit for the specific beneficiary.
Exceeded Transfer Limit Per Beneficiary Per Month	The transfer exceeded the monthly maximum transfer amount limit for the specific beneficiary.

Blocked due to custom blacklists

The table below lists reasons for blocked transfers caused by entries in My Blacklists. If a beneficiary is added to your custom blacklist due to being deemed unacceptable or untrustworthy, any initiated transfers to them will be blocked.

Reason	Explanation
Blocked List - Bank Account	The transfer is blocked because the beneficiary’s bank account is listed in your custom blacklist.
Blocked List - VPA	The transfer is blocked because the beneficiary’s UPI VPA is listed in your custom blacklist.
Blocked List - Email	The transfer is blocked because the beneficiary’s email ID is listed in your custom blacklist.
Blocked List - Mobile	The transfer is blocked because the beneficiary’s mobile number is listed in your custom blacklist.