Cashfree’s AI-powered Return to Origin (RTO) Intelligence reduces return orders and fraud by disabling Cash on Delivery for high-risk customers. Integrated with One-Click Checkout, it uses machine learning to predict RTO risk, improving delivery rates and reducing costs.

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Key features

  • Smarter RTO risk prediction: Uses a machine learning model that goes beyond historical order count to improve the accuracy and precision of RTO risk assessment.
  • Enriched data inputs: Enhances model performance by combining customer phone numbers, shipping addresses, cart items, merchant transaction history, and 10+ other parameters.
  • Shipping provider integration: Connects with shipping partners such as Delhivery and Selloship to provide end-to-end order visibility, enabling more accurate risk prediction.

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Activate RTO Intelligence

To activate RTO Intelligence:

  1. Log in to the Merchant Dashboard with your credentials.

  2. Under One-Click Checkout, select Access.

  3. In the left pane, select COD & RTO.

  4. Select the RTO Intelligence tab.

  5. Turn on the toggle in the top-right corner.

Note: You can’t turn on the toggle if no shipping provider credentials are linked.

  1. In the Link a Shipping Provider modal:

    1. Select the shipping company from the Shipping Company dropdown.

    2. Enter your Username.

    3. Enter your Password.

    4. Select Add Now.